We welcome feedback, both good and bad! We use feedback to grow our services, reflect on our approach and ensure we are meeting the needs of Youth in the Whakatipu.
You can choose to remain anonymous if you wish and to be contacted by a member of our team.
If you wish to speak to us directly please contact our office.
WYT Complaints Procedure
When received, the nature of the complaint will be documented and immediately forwarded to the Management and the Chairperson of the Trust.
We will endeavour to acknowledge the complaint in writing within 48 hours of receipt of the complaint.
The complainant will be advised that an investigation is under way, the outcomes of which will be advised to the complainant within 10 days.
Upon completion of the investigation the complainant will be advised of the outcome of the investigation in writing.